Wordtune Prompt for Customer Onboarding Email

This prompt helps you create welcoming onboarding emails that guide new customers through their first steps with your product. Perfect for customer success teams, SaaS founders, and anyone responsible for user activation. Wordtune will craft friendly, actionable emails that reduce confusion and increase product adoption.

Works Best With: Wordtune | Also works with: ChatGPT, Claude, Grammarly AI

The Prompt

Write a customer onboarding email for new users of [PRODUCT/SERVICE NAME].

Product context:
– What we do: [ONE-SENTENCE DESCRIPTION]
– Main value proposition: [WHY CUSTOMERS CHOSE US]
– Target users: [WHO USES THIS]
– Common first-time user challenges: [WHAT NEW USERS STRUGGLE WITH]

Email purpose: [WELCOME EMAIL, SETUP GUIDE, FEATURE TOUR, etc.]

Include in the email:
1. Warm welcome that reinforces their decision to sign up
2. Clear first action (one specific thing to do next)
3. Expected outcome (what they’ll achieve by doing it)
4. Simple step-by-step instructions (3-5 steps max)
5. Visual or link to video tutorial if available
6. Support options (how to get help if stuck)
7. What’s coming next (set expectations for follow-up)

Tone: Friendly and encouraging, not corporate or salesy.
Length: 200-300 words max (people are busy).
Subject line: Provide 3 options focused on quick wins, not features.

When to Use This Prompt

• You’re creating a welcome email series for new customers or trial users
• You want to reduce early churn by helping users experience value quickly
• You need to guide users through complex setup without overwhelming them
• You’re launching a new product and need onboarding communication ready

What You’ll Get

The AI will generate a customer-focused onboarding email that welcomes users warmly and validates their signup decision, directs them to one clear next action to build momentum, explains exactly what outcome they’ll achieve, provides simple step-by-step guidance that prevents confusion, includes access to visual learning resources, offers multiple support channels for questions, and sets expectations for what comes next in their journey. The email balances friendliness with actionable guidance.

Why This Prompt Works

• Single clear action: Focusing on one next step prevents decision paralysis and increases completion rates

• Outcome emphasis: Explaining what users will achieve creates motivation and shows immediate value

• Step limit: Capping at 3-5 steps keeps instructions scannable and prevents overwhelm

• Subject line options: Getting 3 variations enables A/B testing to optimize open rates

How to Customize This Prompt

1. [PRODUCT/SERVICE NAME] — Your actual product name for brand consistency
2. [ONE-SENTENCE DESCRIPTION] — Clear value statement: “project management for remote teams”
3. [WHY CUSTOMERS CHOSE US] — Your key differentiator or benefit
4. [WHO USES THIS] — Target persona to ensure relatable language
5. [WHAT NEW USERS STRUGGLE WITH] — Common friction points to proactively address
6. [EMAIL PURPOSE] — Define which email in your sequence: welcome, setup guide, feature highlight

Pro Tips

• Add personalization: Request “include [First Name] and [Company] merge fields” for higher engagement

• Segment by use case: Run this prompt multiple times for different customer types with tailored first actions

• Include social proof: Add “mention that [X number] of companies use us” to reinforce their decision

• Create urgency for trials: For trial users, include “remind them they have [X days] left and what to accomplish”